Global Head of Development The Global Head of Development is a new hire to contribute the transformation of our client into a global business with a global view on solutions-driven technology rather than a local view. This position has been created to develop one set of tools and software applications across a variety of locations; the Netherlands, USA, Switzerland, Australia and China. This in turn requires a transformation of the technology group from 5 technology centers operating independently, to a matrix global. Key Purpose To lead and develop all of our clients software globally with overall responsibility for 80 core development staff in all the global offices. The Global Head of Development will ensure all development processes and outputs are of the highest quality, delivered to time, budget and specification and reduce multiple developments of similar software applications. The Role • Lead, motivate and manage the global development function of 80 people ensuring each key team member is making a positive contribution • Lead and develop the capability of the technology group selling ideas to both the teams, and to the business leaders. • Ensure capability and the organisation design of the development team supports the ongoing objectives of the companies´ core business. • The role will include continued progress of an agile and more innovative way of working, dispute resolution, guidance and coaching the development groups. • Oversee all development activities and work with product management and provide significant input to product definition. • Work with the technical board on the R&D architecture, roadmap and new applications so that there is no multiple development of one product or application. • Align the development direction, plans and strategy to ensure the operation achieves its financial targets and business objectives. • Take responsibility for open communication. • Act as the chief talent officer, hiring great talent, and coach and mentor to the direct reports within the development team. • Innovate • Put in place a strong, dynamic and commercial culture • Reporting to: Head of Trading Technology • Direct reports: Global Development teams (circa 80 employees)

We are looking for an energetic, experienced candidate to take the leading role in an exciting international account.

You will be responsible for organizing and delivering all medical education services, in close liaison with a key international pharmaceutical company client.

Key result areas will include project team management (including educational meetings and enduring materials), preparation and monitoring of budgets and timelines and supervision of strategic communications for medical contents, building and maintaining optimal relationships with the client, key thought leaders and internal team members, supervision of logistics management, and external representation and contacts at international educational events and congresses.

Over de vacature You will be responsible for coordinating, improving and ensuring consistent execution of the 1st and 2nd line customer service operational activities for the EMEA region in line with Customer Care objectives. In addition, you will be responsible for providing leadership for Team Leaders to guide them in managing the daily operations as well as ensuring that new products and services are successfully embedded into the Customer Care environment. You will play an active role in the Customer Care management team in contributing to the organisation and development of the Customer Care department, in line with the customer care policy and agreed service levels, in order to realise delivery of high quality customer service and satisfaction levels. Your main tasks will be: •People Management – providing leadership for the Team Leaders via weekly group meetings, bi-weekly one-on-one meetings and via our Performance Management Tool. Providing additional people management responsibilities including floor walking, participating in the monthly All Staff meeting and coaching and mentoring of individual employees.•Managing Customer Relations - Dealing with high level escalations (including legal disputes) as well as with retailers indirectly via our global sales offices; coordinating the process of handling 4 million customer contacts annually using IT systems, planning, and process improvement; liaising with internal departments such as Sales and Product Management on developments which affect the customer support activities.•Administration & Reporting Management - Monitoring realized service levels; analyzing performance results and opportunities for improvement whilst communicating these to the appropriate stakeholders; managing and reporting on cost and headcount within approved budgets and making adjustments where necessary.•Strategy and Policy Development - Creating long term strategies for customer support whilst identifying opportunities for improvements in work processes, systems and tools.•Recruitment and Selection - Managing the staffing needs through recruitment activities with HR as well as playing an active role in managing the relationship with our 3rd party recruitment provider. Your profile: •Minimum HBO education level or equivalent•Minimum 5 – 10 years previous experience in a similar role is required•Previous experience in a Contact Centre environment is required•Previous people management experience of managing both direct & indirect reports on a large scale is required (managing at least 100+ FTEs)•Sales & Marketing background is an advantage•Excellent command of English (company language) both written & spoken is required. An additional language is an advantage.•Excellent communication skills (both written and spoken) •Experience in a diverse, multi-cultural environment is required•Good knowledge of MS Office applications (Excel, Word, Outlook, Powerpoint) •Good understanding of CRM tools•Excellent leadership and presentation skills are required•Customer driven, ability to communicate and influence people from all levels of the organization, a self-starter. •Ability to work under pressure with high volume workloads and in a multi-tasking environment. If you feel that you have the experience, skills, passion and commitment for this rare opportunity then please contact Simon Monaghan or Andy Mott on +31 (0) 20 491 7711, or alternatively send your CV to jobs@resourcingpeople.com

Vestigingsmanager

• Business Development:
  • Develop new & existing business by focusing on customer opportunities and market potential. Prospects for new shippers. Develops key account base.
  • Translate CHR European strategy and capabilities into branch sales process and objectives, establish priorities, forecast resources, and evaluate market trends.
• Employee Development:
  • Provide the leadership to branch facility through entire branch staff. Hire and train branch employees.
  • Develop Leaders, Sales People and Account Managers
  • Promote a work environment that demonstrates C.H. Robinson’s values for people, performance and ethics.
  • Expand and increase personal knowledge of C.H. Robinson and industry trends.
• Operational Execution and Management:
  • Develop branch competence to deliver profitable transport forwarding services.
  • Develop and execute operational excellence to ensure proper service levels.
  • Working side by side with staff. Expect to spend 80% of time working in sales, account management and customer operations.
• Network Development:
  • Build and coordinate partnerships within CHR Europe structure to enhance customer growth and overall CHR profitability. 
• Strategic Planning and Goal Setting:
  • Complete management processes (business planning, budgeting, employee reviews, etc…), ensuring that all actions related to employees and the profit center are conducted effectively, efficiently and legally.

• Commercial Excellence

• • Account Solicitation and Implementation
  • Account Management and Development
• People Development / Leadership                                                                                                                                                                              

• • Management of Performance Reviews
  • Ability to effectively share knowledge and experience
  • Motivational and teambuilding experience
  • Supervising employees goals, objectives and accountabilities
• Financials

• Communication: Actively listens and discusses subjects freely. Clear verbal and written communication. Has clear and effective presentation skills
• Graduate or equivalent experience.
• Languages: Fluent in Dutch and English. Additional languages can be an advantage.
• Open to travel.

• Strong strategic orientation, influence skills and business acumen
• Compensation involvement or recommendation
• Regional market knowledge
• Collaborative outlook and aptitude

• A fun, positive and open environment which encourages progressive thinking..
• Compensation includes a monthly salary and bonus based on team performance and business growth.

My client: Our Client in Maastricht is on the world’s favorite’s car brands in the world. The company is best know from attention to detail, perfectionism and luxury. In Holland the company operates their Customer Assistance Service Centre which is the main point of contact for customers from Western Europe employing over 730 employees speaking 17 different languages. Daily duties: • To Manage the team • To monitor and coaching of your team members • To monitor the individual and team key performance indicators • To identify training, information and equipments needs within the team • To monitor and register the attendances and absences of team members • To check and if necessary adjust staffing level to an efficient level • To Communicate and function as an intermediary between other departments and the team Requirements: • Fluent in German and English. • Excellent communication skills - written and verbal skills • Min. 2 years experience in a TL role • Computer literacy • Training/Coaching skills • Strong stress management skills Benefits: • Salary- Around 24,000 Euros per annum. • Best on the market relocation package • Strong benefits package • International working environment Job’s location: Maastricht, Netherland TO APPLY: Call Shivani now on 00 353 18943008, or e-mail reception@meghengroup.ie For 100’s more multilingual jobs opportunities, please visit www.meghengroup.ie. Who we are: M.G INTERNATIONAL, among Europe’s leading recruitment agencies. One of our consultants will be appointed to work with you so we can help you through the whole hiring process. Our dedicated team is looking forward to meeting you!

The Client Service Manager provides support for our client to clients in Southern Europe Cluster (SEC). This means the candidate acts as an International CRM consultant; he/she will be a CRM B2C advisor and provide the essential link between the international knowledge and experience, their local clients and their marketing agencies, fulfillment agencies and many other relevant parties. The candidate is responsible for the commercial and operational contact with the clients and reports to the Manager Client Services. Prime location responsibility: the Netherlands.
• To provide client service management support for our client in the SEC. Prime location responsibility: the Netherlands.
• Candidate will liaise directly with the client and their agencies to ensure the clients marketing requests are responded to and relationship is developed for the mutual benefit of client and our clients initiatives
• Monitoring and reporting of data processes (in conjunction with data specialist team) and reporting back to the client as applicable.
• Act internally to maintain the relationship between our Data Specialists, Data Services team and our CRM Application Managers
• Control of budgets
• Ensure deadlines are adhered to and production quality standards for the market are adhered to, including SLA management;
• Responsible for the development, design and execution of effective operating initiatives which serve to improve our clients operations and systems that add value to the organization’s ability to deliver quality services to existing clients and new business;
• Provide follow up on decisions and feedback to the Manager Client Services
• Ensure effective and constructive working relationships within our clients in order to improve organizational effectiveness and efficiency;
• Ensure effective internal communication tools are used to optimize interdepartmental communication and exploitation of internal resources;

As manager production services you will be managing a team of 9 data specialists. You will be the line manager of the data specialists and responsible for the quality and efficiency within that team. Since you have a technical background, you are able to create the most optimal processes; you will be working closely with the other managers in Operations to come to operational excellence. There will also be an important link with our Data Services team and the data experts in the Service Delivery. You are a people manager who knows how to stimulate and motivate his/her team to share knowledge and bring the general expertise to a higher level.
• Manager of a team of 9 data specialists
• Working close together with the other Operational managers (Quality Assurance, Client Services) towards Operational Excellence
• Set up standardized processes for data processing (procedures and packages) using best practices
• Improve efficiency and effectiveness of the team
• Coaching and development of the team and its individuals
• Manage optimization of the writing of SQL scripts for multiple database platforms, utilize SQL techniques including nested sub queries, multi-pass SQL, and use of set operators (union, intersection, except), reading of data models.

As our Account Operations Executive, you are responsible to drive for continuous improvement and to enhance the supply chain between the company and its key business partners in the regions assigned to you.

The positions responsibilities are:

• To drive implementation activities geared towards driving market growth. * Provide status to the Supply Chain back-office functions.
  
• Responsible for ensuring assigned accounts are achieving established performance targets and if not, partnering with relevant team(s) to identify and implement plans to correct, assuming overall responsibility for any customer escalated issues and resolve them to the involved parties' satisfaction.
  
• Track day-to-day operational issues, undertake weekly pipeline and service reviews with the customers and sales and take proactive steps to ensure customer loyalty and retention.
  
• Build and nurture strong trusting working relationships with customers, gaining in-depth knowledge of customer needs to ensure extended and profitable business, as well as create awareness and demonstrate the value of the company's propositions.
  
• Provides management with continuous market intelligence through monthly reports, observations of customer needs and competitive activities; developing and maintaining a Customer Account Plan for each assigned customers.
  
• Understands and manages a multiple Supply Chain solution/environment.

You will be responsible for maintaining relationships and favorable contacts with current and potential accounts. You are primarily responsible for handling incoming phone calls, providing pricing and proposals, resolving questions/problems, following-up on unresolved issues and identifying opportunities for sales solutions. This includes cross selling and up selling opportunities, with a specific focus on outbound lead generation with existing customers.

Main Tasks and Responsibilities:

• Advise, recommend and sell products and services to mainly French customers.
  
• Solve customer problems in a group, with the sales, production and engineering staff.
  
• Process customer inquiries, quotes and orders and administer correctly in order entry program.
  
• Assist in customer account maintenance.
  
• Coordination and communication with the sales department, including extensive telephone contact.

For our client, a creator of mobility products for small children, we are looking for a Service Coordinator.

Main tasks and responsibilities:

• Respond to in and out coming e-mail and telecommunications to deal with complaints from retailers and consumers.
  
• Register guarantee coverage and identify replacement components in order to provide services to customers.
  
• Provides clerical or administrative support such as filing and documentation of post sales service records.
  
• Register and report customer complaints in order to inform R&D.

Ter versterking van één van de professionele teams zijn wij op zoek naar een Relatiebeheerder Accountancy. Het betreft een ambitieus kantoor met een internationaal werkgebied.

Je bent werkzaam als Relatiebeheerder in een team van professionals met zowel juridische als financiële achtergrond. Je bent mede verantwoordelijk voor het verzorgen van het administratief beheer van cliëntvennootschappen, waaronder het opstellen van jaarrekeningen en het verzorgen van periodieke financiële rapportages. Tevens stuur je medewerkers op de accountgroep aan en weet hen te begeleiden. Je bent in staat diverse complexe ad hoc vragen van cliënten op te lossen en onderhoudt contacten met cliënten, adviseurs en verschillende instanties.

Door het internationale karakter van deze organisatie en haar gestage groei zijn er tevens (internationale) doorgroeimogelijkheden.

Voor deze professionele en ambiteuze organisatie zij wij ter versterking van dit fiscale team op zoek naar een Account Manager Legal.

In deze functie ben je werkzaam als Account Manager in een team van professionals met zowel juridische als financiële achtergrond. Je bent verantwoordelijk voor het het juridisch beheer van de cliëntvennootschappen conform de eisen van de wet en toezichthoudende instanties c.q. cliënt/adviseur. Tevens stuur je medewerkers op de accountgroep aan en weet hen te begeleiden. Je bent in staat diverse complexe ad hoc vragen van cliënten op te lossen en onderhoudt contacten met cliënten, adviseurs en verschillende instanties.

Door het internationale karakter van deze organisatie en haar ambitieuze instelling zijn er tevens (internationale) doorgroeimogelijkheden.

Voor deze professionele en ambitieuze organisatie zijn wij ter ondersteuning van de relatiebeheerder en ter versterking van een team op zoek naar een Assistent Accountant.

In deze functie ben je werkzaam als operationele Assistent van de Relatiebeheerder Accountancy. Dit in een team van professionals met zowel juridische als financiële achtergrond. Je bent mede verantwoordelijk voor het verzorgen van het administratieve beheer van cliëntvennootschappen, waaronder het opstellen van jaarrekeningen en het verzorgen van periodieke financiële rapportages. Daarnaast ben je instaat om diverse ad hoc-vragen van cliënten op te lossen, waar je mede verantwoordelijk voor bent. Je onderhoudt contacten met cliënten, adviseurs en verschillende instanties. Tevens ben je samen met een collega verantwoordelijk voor het beheer van het debiteurenbestand.

Door het internationale karakter van deze organisatie en haar ambitieuze instelling zijn er tevens (internationale) doorgroeimogelijkheden.

The Executive Assistant's primary role will be to support the Chief Investment Officer. Your key accountabilities include:

• To provide high-level support to the CIO, keeping day to day activities in order to accomplish the CIO's objectives.
  
• Organize and coordinate as needed to maximize time utilization and ensure efficient and smooth running agenda execution.
  
• Responsibility for administrative activities such as correspondence and communication, Power Point presentations, updating spreadsheets, reports, minutes, presentations and meeting arrangements in cooperation with CIO's needs.
  
• Represent the CIO and the company in line with company policies and values to contribute towards a professional and reliable image of the company
  
• Internal and External point of contact when the CIO is out of the office or unavailable.
  
• Distribution of various information as needed for external or internal meetings.
  
• Organize and coordinate meetings and conferences.
  
• Travel arrangements and maintenance of schedules and calendars.
  
• Arrange and confirm appointments.
  
• Handle incoming mail and other material.
  
• Organize requirements for internal and external events.
  
• Set up and maintain filing systems and work procedures.
  
• Prepare and manage correspondence, reports and documents.
  
• Collate information and maintain databases and files.
  
• Communicate verbally and in writing to answer inquiries and provide information both internally and externally.
  
• Liaison with internal and external contacts and reception of visitors.

As a Junior Credit Controller you will, together with your 4 colleagues, control customer's accounts receivables for the Benelux, Nordic, Eastern Europe, Middle East, Africa, Israel and Russia area. You are mostly in touch with customers.

Main tasks and responsibilities:

• Monitor the overdue outstandings and reduce the average ammount of days of outstandings.
  
• Daily communication with external and internal customers regarding the collection activities and debtor agreements/issues.
  
• Create credit/debit notes regarding specific costs for customers in the above mentioned regions.
  
• Customer open item check and communicate overdue invoices and claims with the Sales Manager and/or customers.
  
• Follow up on any outstanding issues.
  
• Ensure compliance with company procedures and J-Sox requirements.

In this position, you are responsible managing the tracking, reporting and compliance processes for the administration of contractual documents that establish business relationships with customers and partners.

Essential Functions:

• Maintain processes and procedures to manage and track the co-ordination, execution and filing of global agreements. This responsibility will include loading contracts into the system of record, ensuring metadata is accurately reflected, and providing visibility to other stakeholders.
  
• Review contracts to ensure compliance to company policy, government specifications and other applicable laws and regulations.
  
• Monitor existing contracts to ensure terms are applied appropriately, expirations dates are flagged in advance and problems are resolved proactively to achieve a high-degree of customer satisfaction.
  
• Ensure that relevant IT systems are properly utilized and optimized to allow for efficient work flow and tracking of documents. Responsibilities include maintenance of user groups and permissions policy, contract templates, system notifications, and reporting capabilities.
  
• Responsible for system data integrity.
  
• Respond to field requests for assistance and information on global sales contracts that have been executed. Provide the first point of contact and refer to other stakeholder functions as required. These responsibilities will require interaction and coordination with legal, finance and sales operations.
  
• Track SLAs for contract entry across all contract administrators.

Our international client is specialised in banking software. From their Amsterdam office they service clients in the EMEA region, with a permanent staff of 14 and an additional 60 contractors.

Job Profile

The Project Manager is responsible for planning and managing a mix of tactical and strategic projects that are of medium to high complexity, cost and impact, affect multiple business units, and include 50 to 100 project team members.

Responsibilities include, but are not limited to:

• Analyses historical data, identifies areas for improvement and makes recommendations to improve estimates.
• Manages project initiation activities that include identifying contractual obligations, client needs and goals, existing situation, necessary contacts, and access to existing information as needed.
• Reviews plans to determine costs, timeline, funding, staffing requirements and goals.
• Develops project plans outlining project scope, activities, schedules, deadlines and cost/time estimates.
• Delivers informational and decision-seeking presentations to technical and business groups.
• Assigns project team members to various project activities.
• Manages project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved. Assists with problem resolution or risk mitigation as needed.
• Coordinates activities and tasks among project team members, other internal departments and client organisations as needed to meet project goals.
• Seeks and develops more productive and effective ways to complete assigned tasks. Ensures fit with timeline, architecture and user needs.
• Conducts project closure activities to formalise and communicate the project acceptance, handover ongoing activities to accountable teams and complete a post implementation review to identify areas of improvement or that worked well.
• Builds strong, collaborative relationships and takes ownership of key initiatives across business levels and functions.
• May participate in pre-sales and due diligence activities by writing the project management methodology portion of the proposal and/or reviewing proposals.
• Improves department documentation standards or guidelines by making recommendations that result in cost or time savings.
• Provides training and some direction for project management team as needed.
• Performs other related duties as assigned.

Candidate Profile

• Must be fluent in English (both in writing and verbally). An additional European language would be an advantage. German or French would be desirable.
• At least 7-10 year’s experience in project management including 5 years managing complex projects.
• Must be educated to Bachelor level in Business or Finance.
• Should have either Prince 2 or Six Sigma qualification.
• Excellent communication skills, both oral and written within all levels of the organisation.
• Extensive knowledge and experience utilising various types of IT project methodologies and life cycles (e.g., conversions, client/server, incremental, rapid delivery, classic or traditional waterfall phases of analysis, design, development, testing, implementation) and the correct project application.
• Considerable knowledge and experience with company’s procurement management processes (e.g., acquiring goods and services, selecting and managing internal and/or external resources).
• Demonstrated broad knowledge of standards relevant to the software industry (e.g., ISO, CMM, Six Sigma) and how their use benefits the organisation.
• Advanced skill in the use of project management software to manage projects (e.g., MS Project and auxiliary tools, such as earned value database, audit tools, project repository, including risk, issues and action items database, SLIM Estimate, Metrics and Control, PlanView, Platinum Process Continuum).
• Skill in working with stakeholders to increase their understanding of potential risks and the steps being taken to mitigate them.
• Skill in interviewing and conducting assessments to partner with clients and project teams to create an open, comfortable and win-win environment.
• Must be a strong negotiator with excellent analysis and problem solving skills.
• Ability to set clear expectations, manage team performance and build high morale among team members.

Must be willing and available to travel up to 75% of the time to client locations throughout Europe.

Our client is a growing international medical communications company. As a result of significant increase in new business, they are currently looking to appoint a talented Medical Advisor to their Medical Department.

Job Profile

• To work with Department Directors, Program Directors, and Account Directors (in Medical Communications, Business Development and Custom Publishing) on proposal development and review, content development and assessment, faculty recruitment and on-site client meeting development and guidance.
• You will also be responsible for developing and guarding medically/scientifically accurate content for assigned projects (advisory boards, websites, workshops, symposia, spin-off materials, etc.), works with operations and project management colleagues to maintain project schedules and meet deadlines and identifies and contributes to gaining potential new business.

Candidate Profile

• MUST HAVE a degree in Medicine (MD, DO), Bio-medical Sciences (PhD), or Pharmacy (PharmD, RPh)
• MUST possess outstanding communication skills in English, written and spoken.
• MUST HAVE minimum two years relevant experience in a medical communications agency or the pharmaceutical industry
• You need to be self-motivated and a team player, well-organised, efficient, diplomatic and flexible and is willing to travel internationally when needed
• You have knowledge of publication development, strong interpersonal and organisational skills

• A fun, positive and open environment which encourages thinking outside the box

• Real career possibilities and the opportunity to develop your talent in a fast moving, global organization
• Compensation includes a monthly salary and bonus based on personal performance and business growth.

Position overview: As Video SEO Associate you will * Be responsible for working closely with the SEO Manager to ensure high quality Video SEO results * Determine SEO Keywords and create SEO-metadata * Distribute Videos across a range of video sharing sites using our video distribution technology * Perform frequent quality checks of syndicated videos and SEO performance * Compile SEO performance reports for our partners * Help define and develop new SEO products and initiatives