Job Summary : 1. Secretarial Duties : * Secretary to Project Finance Committee (PFC) under the direct supervision of the Manager of PSSD (prepare and attend weekly meetings, produce reports, maintain the PFC database/ filing) * General secretarial duties, including processing a wide variety of correspondence in both English and French languages relating to the responsibility areas of the Managers & Officers, e.g. drafting/preparing letters, memos, reports, contracts, agreements, presentations etc. * File and archive correspondence and other documents * Prepare and organise internal and external meetings * Take minutes at departmental meetings * Receive visitors and handle telephone calls, faxes and e-mails 2. Project-related Administrative Support : * Assist in preparing of contracts, financial commitments, payment requests and contract closures * Assist with project monitoring and financial control by inserting and retrieving data into, and from the Centre's monitoring and control systems and provide updates to project officers and departmental manager on a regular basis * Assist with the organisation of internal and external workshops/seminars (request cost estimations and compile budgets, prepare invitation letters, make travel and other logistical arrangements, assist with programme preparation, per diem payments etc.) * Manage the translation of small documents (French/English) according to needs; * Update coordinates of consultants and of the complete database related to the program. Education & Experience: * Certificate of higher education with a vocational (non-university) diploma * At least 10 years of similar experience, preferably gained in an international environment * Computer literate (Good working knowledge of Microsoft Office) * Excellent command of English and French, Portuguese would be an asset * Proficiency in writing in English and preparing succinct and accurate reports of meetings

This position involves supplying tremendous support to the General Manager in administrative, operational, organisational and commercial ways.

It is an extremely varied and challenging role which carries a high level of responsibility.

• Vergaderingen voorbereiden en notuleren • Verzorgen van de uitgaande en inkomende correspondentie van de Director PM & Operations • Organiseren van interne en externe bijeenkomsten • Voorbereiden en organiseren van presentaties en trainingen • Ontvangen van bezoekers • Verzorgen van internationale reizen • Verzorgen van mailings • Werktijden/ verlof en verzuimregistratie bijhouden • Registratie, voorbereiding en begeleiding t.b.v. werving & selectie • Administratieve werkzaamheden, zoals filen, postverwerking, printen informatieverwerking en data-entry • Alle overige voorkomende directie secretaresse werkzaamheden

Organisation The mission of this agency is to shape the development of Europe’s space capability and ensure that investment in space continues to deliver benefits to the citizens of Europe. This state of the art organisation is a project of its 18 European member states. Therefore it can undertake programs and employ the highest qualified employees, from all over the world, as no other unique country is able to do. The work covers support and organisational aspects to the overall Science and Robotics Exploration Directorate. It will be required to provide logistical support to manage and organise various promotional activities

Our client will open a new office in Eindhoven shortly, and is therefore looking for a sales assistant who will both run the office and support the new sales colleague in his/her daily activities.

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GENERAL FUNCTION In de functie als secretaresse zal je werken voor deze gerenommeerde organisatie in hartje Den Haag. Je maakt onderdeel uit van een team van 18 medewerkers, en zal verantwoordelijk zijn voor de organisatorische, administratieve en communicatieve ondersteuning van een of meer secretarissen. Heb je interesse om midden in het bedrijfsleven en politiek Den Haag te zijn lees dan verder....

- Managing the CEO’s/General Counsel’s communication (internal & external)

- Coordinating the CEO’s/General Counsel’s participation in various events worldwide (BoD meetings, forums, conferences)

- Support in arranging Board of Directors and Management Board Meetings

- Visa and travel arrangements

- Maintaining the smooth daily functioning of the Executive office

- Support in managing the company\'s representation on different events

You will be responsible for maintaining relationships and favorable contacts with current and potential accounts. You are primarily responsible for handling incoming phone calls, providing pricing and proposals, resolving questions/problems, following-up on unresolved issues and identifying opportunities for sales solutions. This includes cross selling and up selling opportunities, with a specific focus on outbound lead generation with existing customers.

Main Tasks and Responsibilities:

• Advise, recommend and sell products and services to mainly Spanish customers.
  
• Solve customer problems in a group, with the sales, production and engineering staff.
  
• Process customer inquiries, quotes and orders and administer correctly in order entry program.
  
• Assist in customer account maintenance.
  
• Coordination and communication with the sales department, including extensive telephone contact.

The role will focus on managing all the Customer Service activities for our Business Partners, OEM's and Retail customers, primarily for the native language region and depending on language skills for customers in other regions. This includes call handling, key contact for selected customers and sales, specific projects. The role requires an active cooperation with other departments.

Main tasks and responsibilities:

• Call Handling (inbound and outbound).
  
• Handling of service and return requests as per defined processes.
  
• Reviewing current Customer Service processes and structures on cost and time effectiveness.
  
• Reporting.
  
• Supporting other departments when needed.
  
• Providing close cooperation with Sales, Logistics, Supply Chain Managers and Finance.
  
• Providing active sales support to the field sales team.
  
• Complete assigned projects.

For our client we are looking for a Customer Service Representative (native Dutch, fluent English and French).
The role will focus on managing all the Customer Service activities for our Business Partners, OEM's and Retail customers, primarily for the native language region and depending on language skills for customers in other regions. This includes call handling, key contact for selected customers and sales, specific projects. The role requires an active cooperation with other departments.

Duties & Responsibilities:

• Call Handling (inbound and outbound)
  
• Handling of service and return requests as per defined processes
  
• Reviewing current Customer Service processes and structures on cost and time effectiveness
  
• Reporting
  
• Supporting other departments when needed
  
• Providing close cooperation with Sales, Logistics, Supply Chain Managers and Finance
  
• Providing active sales support to the field sales team
  
• Complete assigned projects

For a multinational in electronical products we are looking for a market intelligence manager.

The main goal of the Market Intelligence Manager is to steer the Integrated Product Development Process from market research/intelligence perspective. Inspire and support the business in gathering and validating consumer insights, and support the process of translating insights into consumer value propositions through various types of consumer research, including research giving direct input to multi-disciplinary creative sessions. After validating the value proposition support the business in translating concepts into physical executions, by conducting consumer research throughout various phases of the Function & Product Creation Process.

Your key areas of responsibilities can be clustered into the following:

• Support the translation of consumer insights into new value propositions through both qualitative and quantitative research methodologies, including creative sessions if needed
  
• Execute Insight/concept validation for selected initiatives
  
• Support the business in translating the concept into physical execution through design, pricing, packaging, claim testing
  
• Implement state-of-the-art insight and concept development research approaches to achieve high quality output and high efficiency
  
• You will be working on various categories in domestic appliances area across many geographies and ethnographies. Highly developed project management experience is a pre-requisite to organize yourself effectively.

For an international data storage company we are looking for a technical support engineer (German).

As a Technical Support Engineer you provide entry-level technical support such as framing problems, collecting data and making follow-up calls to customers for software and hardware issues.
To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and communication skills; and be someone who embraces challenges.

Technical Support Engineers assist customers by providing a range of support including:

• Working with customers in able to frame technical problem.
  
• Collecting customer's technical information via the telephone, mail and Autosupport.
  
• Collaborate with the CSR team to resolve contract and registration issues.
  
• Working together with our field teams, partners and logistics team in able to assist with field assignments.

The Service Desk Employee is responsible for incidents and service requests regarding IT services; He or she is expected to be managing the customer relationship and experience from beginning to resolution with a focus on customer satisfaction.

Primary functions include:

• Life-cycle management of all service requests.
  
• Handles not only incidents, problems and questions but also provides an interface for other activities such as change requests, maintenance contracts, software licenses, service-level management, configuration management, availability management, financial management and IT services continuity management.
  
• Keeping the customer informed of progress and advising on workarounds.
  
• Ensure coverage of the service desk phone during business hours and be flexible regarding working hours since the starting and end times vary depending on the schedule within the service desk.
  
• Ensures that work is delegated to the most appropriate personnel once capturing all relevant information from customer to enable troubleshooting efforts.
  
• Provides new starter/ ongoing training, introduces mentoring initiatives to address poor performance.
  
• Answer incoming Service Desk enquiries promptly, politely and professionally to ensure high quality of service.
  
• Log all enquiries with relevant information required to assist the Second Line Support in the resolution of enquiry. Ensures quality of tickets for the Service Desk team prior to escalating to 2nd level support.
  
• Monitors progress and implements escalation procedures as required to ensure resolution and incident handling within Service Level Agreements.
  
• Use own initiative to identify new Service Desk solutions and tools.
  
• Identifies opportunities for improvements and proactively advise the Team Lead.
  
• Enhanced customer service for senior/executive management.

Our international client is a Trust company and provider of management, accounting, legal and administration services for the private equity industry, multinational corporations, and real estate funds. They are now looking for an office assistant / secretary with experience in a legal and finance working environment to join their team.

Please note: our client is relocating to Amsterdam in the 3rd quarter of 2010 and only candidates who are able to relocate or commute (if residing within reasonable distance) can be considered.

Job Profile Office Assistant / Secretary:

• Administering general secretarial activities (e.g. scheduling, taking minutes of meeting, expense claims).
• Planning, organising and making travel arrangements.
• Assisting with preparation of financial reports/ correspondence.
• Act as a team assistant when required.
• Maintaining filing and archiving.
• Reviewing incoming mail and prepare outgoing correspondence.
• Updating, maintaining and creating dossiers.
• Contact with banks / finance companies (national and international) arranging appointments in order to provide and receive information.

Legal duties:

• Prepare and administrate the registration of clients with the chamber of commerce.
• Prepare and maintain files of legal correspondence, letters and documentation.
• Prepare standard legal documents in preparation for liquidation of clients.
• Conduct research into legal issues as required.

Candidate Profile Office Assistant / Secretary:

• Fluent Dutch and English (both written and spoken) is a must.
• Ability to produce professional correspondence in English and Dutch (both written and verbal).
• Secretarial education or equivalent is essential.
• Minimum of 1-2 years experience in a legal working environment.
• Proficient in MS Office suite (particularly Excel, Access and Powerpoint).
• Ability to deal with highly confidential and sensitive information.
• High attention for accuracy and detail.
• Flexible and ability to take initiative.
• Ability to work under time pressure.
• Team player and able to work under pressure.
• Excellent written and oral communication skills.
• Willing to develop in a legal environment.

• A fun, positive and open environment which encourages thinking outside the box
• Use and develop your language skills in our international work environment. Our offices speak over 20 European languages each day.

• Real career possibilities and the opportunity to develop your talent in a fast moving, global organization